Frequently asked questions (FAQs)



Below are some of the Frequently asked questions (FAQs) for your understanding. Please write to us if you have some other questions to our email [email protected]

There is an easy way to register your child for classes, just click on the enrol now button or click here and submit the information. One of our highly professional staff will be in touch with you:) 

Please make the payment to our company bank account. Details mentioned below:

Bank Name: HSBC Bank Malaysia Berhad
A/C NO. 105855589101

Please send us the bank transfer slip for our official record.

Please contact us and we will help you find the subject and experienced and qualified tutor.

We do not offer free trials. All trial lessons are paid. Parents/Students are free to choose their own teacher.

Yes, ACE Education is proud to provide great tutors for students to learn at their own homes. Our tutors are well qualified and experienced. We hand pick our tutors only 1 out of 7 is picked up as our tutor.

Yes, ACE Education is providing online lessons through our own online system. Which is similar to Zoom but in respect of features, we are proud to have more features on our system.

In a group lesson, there are no more than 4 students in a lesson. We do offer one on one lessons as well.

All customers receive access to the qualification and education experiences of all the teachers. We help schedule all lessons for the students and manages their all records.

Any student who wants to avail any services from ACE Education will be subjected to registration fee of RM 200.

ACE Education has put in place all the SOPs issued by the Govt. of Malaysia. And we providing hand sanitizer, fever check, social distance, students have been requested to wear masks. We are keep cleaning our entire place to make sure there is no virus at our place.

There will be no cash refunds. However, if you cancel more than 24 hours prior to the class, your credits will be refunded in your account.

No, refunds are not available. However, we will arrange for a replacement teacher.

There are maximum 02 months which you need to utilize your fee paid. If you didn’t contact the centre for resumption of classes within 02 months then remaining fee paid will be forfeited. 

To reschedule, you are required to cancel a lesson more than 24 hours prior to the start of the lesson, only then it will be refunded into your account. Then you simply choose a lesson.

Yes, high speed internet is available for students and teachers to use during their lessons.

You can head over to our pricing page here


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